Policies – Quality, Installation, Freight, and Payment

Quality Assurance: We expect our customers to be 100% satisfied with every purchase. We offer only the highest quality carpet and flooring at prices far better than what you will find locally. Our products ship directly from our warehouse in Dalton, GA. You can count on Warehouse Carpets for the best quality and the lowest prices in town. Our Carpet has warranties that come from the manufacturing mill itself.

Customer Satisfaction: We expect our customers to be 100% satisfied with every purchase. We strive to offer you the best in customer service and top of the line products. We want you to be completely satisfied with your new carpet or flooring today, tomorrow, and in the future. Each order gets the same personal attention and customer service you deserve. Warehouse Carpets’ staff are some of the most professional and experienced people in the industry.

Installation Errors: Warehouse Carpets does not install floor covering nor do we contract with anyone who does. If Warehouse Carpets provides phone numbers for local installers it is solely the responsibility of the consumer to verify references and any insurance issues. Since we are not in your home or business actually measuring for floor covering, we can only provide an estimate based on your measurements. Floor covering should only be ordered in the quantity your installer has determined. Responsibility for shortages and consequential damages caused by shortages lies with the consumer. Pattern repeats that are necessary for some floor coverings should be determined by the installer before ordering.

Software Failure: In the event freight charges, product cost calculations, oversell of material at special in stock or clearance prices, Warehouse Carpets reserves the right to cancel the order or offer the material(s) at the corrected final order total.

Freight Policy: We use a variety of reputable shipping companies to deliver carpet and flooring to our customers. Each of these companies has their own policies regarding dates and times of delivery. We will provide you, the customer, with all the information regarding your order as soon as we place the order for shipping. Once the appropriate shipping company has picked up an order, a bill of lading number is issued. This will be given to you along with the phone number so that you can call and track your shipment if necessary. The freight companies that we use are reputable businesses and all care is taken in getting your order to you promptly and efficiently. There are certain circumstances, which are beyond the control of Warehouse Carpets such as holidays, mechanical failure, etc. Shipping companies are required to speak to the recipient of the order prior to attempting delivery to verify that someone is there to accept the order. It is the consumer’s responsibility to make arrangements for delivery and if it is a residential delivery to have adequate manpower to offload the material. We offer the choice of commercial delivery (business location with loading dock and lift truck) or residential delivery.

Stock Availability: Upon request of a style and color of carpet or flooring, we will verify that the product is available at that time. If it is not, the manufacturer will provide a scheduled production date for the product. Experience tells us that in most cases, the production dates given are good dates and can be counted on. However, in rare instances, the manufacturers have found it necessary to extend the scheduled production date. Warehouse Carpets will contact you with these changes and offer you the option of waiting for the new date or changing your selection.

Acceptance of Delivery: Once an order has been delivered and accepted, the consumer will assume all responsibility for the carpet or flooring. Please take all the necessary precautions in storing your pieces until you are ready for installation. Please feel free to call our excellent staff if you or the installers have any questions prior to cutting the carpet or flooring. Once it has been cut, we are unable to accept it back at the warehouse. Claims for visible defects or damage must be noted at the time of receipt. Please examine the packages carefully. If more products are needed because of damage not noted on the delivery receipt, you must purchase the additional material and get paid for the damaged goods from the freight carrier.

Payment Policy: Payment in full is required to have any order shipped. There are no exceptions to this policy. Once payment is received by Warehouse Carpets, an order will be made to the appropriate manufacturer and your order will be filled. In most cases, orders can ship within 2-3 business days after an order is placed. Warehouse Carpets payment options include: checks, and all major credit cards such as MasterCard, Visa, and American Express

Delivery Timelines: Most orders can be expected to deliver within 7-10 Business days from the time the order is placed. You should place your order as soon as you are sure of the quantity needed. We will store your material in our warehouse as long as reasonably necessary without charge.