Following are some of the most frequent questions we receive. If you do not see the answer or question you are looking for, submit your question by using our “Contact Us” form.
Q: Who is Warehouse Carpets and Floor Covering?
A: Warehouse Carpets and Floor Covering is located in the Carpet Capital of the world Dalton, Georgia. Our staff consists of some of the most experienced and knowledgeable floor covering professionals in the industry. We have been supplying customers with quality floor covering products from all the most trusted manufacturers in the industry since 1977.
Q: How can I be sure the product I order will be the product that gets shipped to me?
A: Check out our “customer reviews” and “Testimonials” left by our customers. This should give a good indication as to how we conduct our business. We stand behind our products and processes. Though highly unlikely, if you should receive a product different from what you ordered, we’ll cover any additional cost to get the right product to you.
Q: What if I need to contact you?
A: You can contact us by email, telephone or you can visit our store if you are in the area. Visit our website for all our contact information. As a general business practice, the salesperson you initially speak with will provide with all of their contact information.
Q: Why do you post some prices and not post others?
A: On some items, manufacturers have minimum pricing requirements that restrict the pricing we can display. This is to protect local dealers that have a limited customer base. If an item does not have a price, typically it means that we can offer you a much lower price than the manufacturer will allow us to display. We pride ourselves on being able to offer the most competitive pricing on all of the products we sell.
In addition, there are many variables that can change the price of floor covering products. The quantity of an order can impact the overall price due to multiple price levels. Shipping rates from state to state also impact our prices. Even the price of oil has a direct impact on the current price of the carpet.
For the past 18 months, we have experienced price increases about every 3 months. To get the best and lowest current pricing it is much better for you to call us and then we can get you the best shipping rates too.
Q: What if I place an order and I get the wrong item, can I return it?
A: If the mistake is ours, we will cover the expense to return and ship you the correct products. If you ordered the wrong product we will do our best to get you the right product at the lowest cost to you. Some items are non-returnable such as Laminate and hardwood trim pieces, adhesives, cleaners, and underlayment.
Likewise, if you should inadvertently order the wrong item, the flooring could be returned, but you would be responsible for the return freight and any manufacturer’s restocking fee. If we, or the manufacturer, send you the wrong item, no extra fees would apply. We would make arrangements for you to send the material back to us and reship the correct item to you. But it must be unopened and unaltered. Plus a reshipment cannot be made until the returning freight carrier has picked up the original shipment.
Q: What if have material left over, can I return it?
A: It is normally advisable that you keep the extra material in case you have an accident in the future. With carpet, as long as the manufacturer’s minimum return requirements are met you can return it. Hardwood, laminate, and tile also have minimum return quantities. You should discuss this with your sales rep when placing your order. You would be responsible for returned freight and we cannot accept opened or damaged material. We take great care when shipping to you and you would need to take the same care when returning to prevent damage in transit.
Q: Can I pick up my order at your warehouse and save shipping charges?
A: People pick up their orders at our warehouse on a daily basis. Our warehouse hours are Monday through Friday 8:30 AM till 5:00 PM Eastern time. Keep in mind that you do not have to pay shipping charges but we are obligated to charge Georgia Sales Tax on non-interstate shipments.
Q: What types of carpet do you offer?
Q: What are the benefits of carpet?